The Family Chef are committed to protecting the confidentiality and security of your personal information. This privacy policy (the “Policy“) describes how we collect, use and disclose your personal information, and how it can be viewed and rectified when necessary. This Policy also explains how cookies are used on our Website.

By accessing, visiting or using or any related mobile application (collectively the Website), by communicating with us or by agreeing to receive emails from The Family Chef, you agree to the terms and the terms of this Policy.

This Policy does not apply to websites operated by third parties. The Family Chef is therefore not responsible for their policies, procedures or practices relating to the protection of confidentiality.

1. Collection of information

We collect your personal information in a number of ways, including when you enter information on our Website, purchase a product or service, subscribe to a newsletter, communicate with us by phone or email, or post content to our accounts. social media. Depending on the circumstances, personal information may include name, mailing address, postal code, email address, telephone number, and, if you agree, certain other information. The Family Chef collects only the information it needs to be able to offer its products and services.

You will be asked for certain financial data if you make an online purchase on our store. Credit card payments are managed by Stripe, an independent institution recognized for its secure Internet payment services. The information you will have to provide is your last name, first name, civic address, as well as your credit card number. This information will be used to proceed with the purchase authorization. This particularly sensitive type of information, such as your credit card number, is encoded and highly protected during transmission. The Family of Chefs does not take cognizance of credit card numbers and does not keep them on its server.


2. Use and disclosure of information

We take steps to ensure that only employees who need to see your personal information in the performance of their duties have access to it. We mainly use and disclose your personal information:

  • To operate, maintain, improve and offer all features of the Website, provide the services and information you request, respond to comments and questions, and provide support to users of the Website
  • To understand and analyze usage trends and preferences of our users, improve the Website, and create new products and services and new features and functionality
  • To send you communications in accordance with the law
  • For any other purpose permitted or required by law.

When we communicate your personal information to third parties, we take reasonable measures to ensure that the rules set out in this Policy are respected, and these third parties provide us with sufficient guarantees as to the implementation of the appropriate technical and organizational measures. The Family Chef does not sell its list of subscribers or customers to any organization or company, nor does it trade it with anyone.

In the event of a change in ownership, sale, merger, liquidation, reorganization or acquisition of The Family Chef, in whole or in part, your personal information may be transferred as part of the transaction.

Finally, we may make certain automatically collected, aggregated or otherwise non-identifying information available to third parties for various reasons, including: (i) for the purposes of complying with various reporting obligations; (ii) for commercial or marketing purposes; (iii) to help these third parties understand your interests, preferences and usage patterns in relation to certain programs, content or services and / or certain features of the Website.

3. Retention of information

Your personal information may be stored and processed in any country where we have facilities or in which we engage third party service providers. By using the Website, you consent to the transfer of information to countries other than your country of residence, where the data protection rules may be different from those in your country. When information is located outside of Canada, it is subject to the laws of the country in which it is located and may be subject to disclosure to governments, courts, or law enforcement or regulatory agencies of the country in question, in accordance with its laws. However, our practices regarding your personal information remain at all times governed by this Policy and, where applicable, we will comply with the requirements of the General Data Protection Regulation (“GDPR”) by providing an adequate level of protection. in the transfer of personal information between the EU or EEA and the third country.

The Family Chef has implemented several physical, administrative and technical protection measures for protecting the confidentiality and security of the personal information we hold: for example, a small locked padlock appearing at the bottom of the browser window as well as the URL beginning with “https: //” rather than “http: //” tells you that the page on which you are transacting is protected by SSL protocol. However, no security measure is absolute or fully guaranteed.

The Family Chef will retain your personal information for as long as necessary for the purposes described in this Policy; as necessary to comply with our legal obligations, resolve disputes and perform contracts with our customers or partners; or to the extent permitted by applicable law.

4. Rights regarding personal information

Upon written request and presentation of proof of identity, you can access the personal information we hold about you and, if applicable, request that the necessary corrections be made, as permitted by law or prescribed. However, to keep the personal information we hold about you accurate and up to date, please notify us promptly of any changes.

You may have other rights under the GDPR, including: i) the right to withdraw your consent to processing where it is based on consent; (ii) the right to access your personal information and certain additional information, under certain conditions; (iii) the right to object to unlawful processing of data, under certain conditions; (iv) the right to erasure of your personal information, under certain conditions; (v) the right to request that we limit the processing of personal information, under certain conditions, if you believe that we have exceeded the lawful basis for processing, that processing is no longer necessary, or that your personal information is inaccurate; (vi) the right to portability of the personal data you have provided to us in a structured, commonly used and machine-readable format, under certain conditions; (vii) the right to object to decisions taken in an automated manner for which you suffer legal or other consequences, under certain conditions; (viii) the right to lodge a complaint with the data protection authorities.

5. Update

Periodically check this page for changes to this Policy, which we reserve the right to update from time to time. If we change this Policy, we will make the new version available to you on the Website, indicate the date of the last revision, and comply with applicable laws. By continuing to use the Website after the amended version of this Policy comes into effect, you indicate that you have read and understood the current version of this Policy and that you accept it.

6. Contact details

To ask questions or make comments about this Policy or your personal information, make a request for access or rectification, exercise any applicable right, file a complaint or obtain information about our policies and practices regarding our service providers outside of Canada, contact our Privacy Officer by mail or email at the following coordinates:


The Family Chef

For the attention of the person in charge of the protection of personal information

526, Rang, Saint-Amable
St-Barnabé Sud (Québec) J0H 1G0
Phone: 1-855-926-CHEF (2433)